To speed up the process of support request processing, you will need to follow these steps:

• Select a service that you are having a problem with and click “Question” button to create a support request for this service.
• Add suitable subject. Subjects like “It doesn’t work” or “What happened?” are based on emotions, but to help us to solve your problem, you can just shortly describe it. For example, “I can’t connect to my server after installing Ubuntu 22.04″ or “Around 15% speed loss to host 1.2.3.4 from side of AS1234” can tell some information about your problem and can improve the efficiency of its solution.
• Describe what has happened, when has it happened and why has it happened. Example: “I lost connection to my VPS, it happened at 12:30 EST, before I lost the connection I was changing the network settings.”
• Describe the problem in as much detail as possible. Some details can be very important for correct understanding and solution of a problem.
• Don’t duplicate your tickets and questions, it will slow down the work and slow down solution of your problem. In case, when someone is adding new messages, the ticket is going to the end of a queue, so it will take more time to recognise this ticket.
• Don’t attach images and files if it is possible. We will be grateful if you won’t attach screenshots of your log files and output of commands. You can use for it, pastebin.com and share a link to it. Of course, if needed, you can attach images.